Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Ordering
Please note, if you are ordering two chick types (varieties or sex), AND you are looking for shipping, please check first to ensure they have the same availability for shipping. If they do not, you will be billed separately for two different ship dates
Payment
Payment for the entire order is due at the time of order. Individuals can cancel orders anytime, but they will then be placed at the bottom of the waiting list and filled as chicks become available. *If you cancel your order after it has been placed, a 10% administrative fee will be deducted from your refund.
Refunds
All chick loss is refunded back to the form of payment. We do not offer replacements. All refunds will be through PayPal. You can generally expect a refund to appear on your PayPal Credit account within 7-10 business days of the date the merchant processed the refund. For more information about PayPal's Refund Policies, click here.
Live Chick Guarantee
All chicks are mailed by on Monday or Tuesday via USPS Express Mail services and held for pick-up at your Post Office. We only ship day-old chicks. They are shipped in USPS-approved boxes with ventilation. A heat pack will be used if nighttime temps are below 75 degrees. In all cases, a small container of Grogel will be securely fastened in the box.
When you place a shipped order for six or more chicks, The Merry Hen guarantees a live chick delivery. If you have any birds in that order that pass within 48 hours after you receive them, we will refund you for their loss. We do not send replacement birds. To receive your refund, please notify us by email of the loss within 48 hours after you receive your chicks with corresponding pictures of the chick(s) that have passed. This guarantee does not apply if you do not pick up chicks within 4 hours of arrival. USPS delays are out of my control and are not covered by my guarantee, but they may be covered under USPS. Please see the following USPS policy for more information:
http://pe.usps.com/text/pub52/pub52c5_008.htm
30/30/30 Hatching Egg Guarantee
Shipping can significantly influence the hatchability of any egg. Therefore, if you are in drivable distance of Prince Frederick, Maryland, I recommend always picking up directly. Due to shipping and incubator conditions that I can not control, I do not offer any guarantees on hatching eggs. However, if you receive hatching eggs with less than 30% fertility as measured by candling at ten days, I will offer a one-time, good-faith credit of 30% on your next order of hatching eggs. The credit will be good for 30 days after your failed hatch date and can only be used once for your next batch of hatching eggs. The credit cannot be transferred towards the purchase of live chicks.
All hatching eggs are sent via 2-3 Priority Mail and held for pick-up unless requested as home delivery. They are mailed on Monday only. If eggs arrive broken, please get in touch with us immediately with pictures of the broken eggs. I will work with you to process your claim with USPS, which offers $50 of insurance with your Priority Mail package.
Customer Loyalty Program
As a token of our gratitude, if you place a repeat order within 30 days of receiving your order or if you refer someone else who makes a purchase, you will receive a 20% discount on your next order with us. This offer is good for up to 30 days after the initial purchase. Don't hesitate to get in touch with us and mention this discount code, and we will send you an invoice for orders
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.